Terms of Service
Terms of Service
Effective Date: 7th January 2026
Last Updated: 7th January 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and remns.ai ("Company," "we," "us," or "our"), operated from Block 253 Simei St 1, Singapore.
By accessing or using our website at https://remns.ai (the "Site") and our AI-powered services, tools, software, and applications (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
2. Eligibility and Registration
Minimum Age: You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you meet this age requirement.
Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Accurate Information: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
3. Description of Services
remns.ai provides a platform offering various generative AI services and tools, which may include content creation, data analysis, automation, and other AI-driven functionalities via our Site and integrated third-party AI models (e.g., OpenAI/ChatGPT API, Deepseek). We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice.
4. Acceptable Use and User Responsibilities
You agree to use the Services only for lawful purposes and in accordance with these Terms. You are solely responsible for all inputs, prompts, and data you submit ("Your Content").
You expressly agree NOT to:
Use the Services to generate content that is unlawful, harmful, fraudulent, defamatory, obscene, discriminatory, or infringes upon the intellectual property or privacy rights of others.
Use the Services to create malware, spam, or for any activity that disrupts, damages, or accesses unauthorized computer systems.
Attempt to reverse engineer, decompile, or extract the source code of our Services or underlying AI models.
Use the Services in a way that could disable, overburden, or impair the functioning of our infrastructure.
Use automated systems (e.g., bots, scrapers) to access the Services beyond reasonable human use, unless through a sanctioned API with explicit permission.
Represent AI-generated outputs as entirely human-generated without disclosure, where such representation would be misleading.
Input any sensitive personal data (e.g., financial account details, health records) where not explicitly intended and secured for by the Service.
5. Payment Terms, Fees, and Refund Policy
Fees: You agree to pay all fees specified for the Service plan you select. Fees are non-refundable except as expressly stated in this section.
Subscription & Billing: For subscription plans, fees are billed in advance on a recurring basis (monthly/annual). You authorize us to charge your designated payment method (via Stripe) for all applicable fees.
No Refunds - Important Notice: ALL SALES ARE FINAL. Fees paid for used or accessed Services are non-refundable. This includes, but is not limited to, subscription fees for any billing period during which the Service was available to you, regardless of the duration of actual usage within that period. We do not provide refunds or credits for partial billing cycles, unused time, or dissatisfaction with the output of the AI, provided the Service was functionally delivered as described.
Price Changes: We reserve the right to change our prices. Any price changes will be communicated to you with reasonable notice and will apply to subsequent billing cycles.
Taxes: You are responsible for paying all applicable taxes, duties, or levies associated with your use of the Services.
6. Intellectual Property Rights
Our Ownership: The Services, including all software, visual interfaces, graphics, design, compilation, information, data, and the underlying AI models (excluding third-party models), and all content we create ("Company IP") are our exclusive property or that of our licensors. These Terms grant you a limited, revocable, non-exclusive, non-transferable license to use the Services.
Your Content: You retain ownership of Your Content that you input into the Services. By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, and process Your Content solely to the extent necessary to provide, maintain, and improve the Services for you. For AI Training: You further grant us a license to use anonymized and aggregated derivatives of Your Content to train and improve our AI models. This training data will not identify you as the source.
AI-Generated Outputs: Subject to your compliance with these Terms and full payment of all fees, we assign to you all rights, title, and interest in the output generated and returned to you based on Your Content ("Output"). You are responsible for ensuring the Output is appropriate for your use case, including reviewing for accuracy. You acknowledge that due to the nature of AI, Output may not be unique and other users may receive similar results.
7. Disclaimer of Warranties and Limitation of Liability
"As Is" Service: THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AI-Specific Disclaimers: WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THE AI MAY GENERATE OUTPUT THAT IS INACCURATE, INCOMPLETE, OR UNSUITABLE FOR YOUR INTENDED PURPOSE. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND VERIFYING ANY OUTPUT BEFORE RELYING ON IT. THE SERVICES ARE NOT DESIGNED FOR, AND SHOULD NOT BE USED FOR, LEGAL, MEDICAL, FINANCIAL, OR OTHER HIGH-STAKES DECISION-MAKING WITHOUT SUPERVISION BY A QUALIFIED PROFESSIONAL.
Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY SINGAPORE LAW, IN NO EVENT SHALL REMNS.AI, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL CUMULATIVE LIABILITY FOR ANY DIRECT DAMAGES SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
8. Indemnification
You agree to indemnify, defend, and hold harmless remns.ai and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) Your Content; (c) your violation of these Terms; or (d) your infringement of any third-party right.
9. Termination
By You: You may stop using the Services and/or cancel your subscription at any time through your account settings, subject to the no-refund policy in Section 5.
By Us: We may suspend or terminate your access to the Services immediately, without prior notice or liability, if you breach these Terms, for extended periods of inactivity, or for any other reason at our sole discretion.
10. Governing Law and Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.
Dispute Resolution: Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall first be referred to mediation at the Singapore Mediation Centre. If the dispute is not resolved within sixty (60) days of the start of mediation, it shall be referred to and finally resolved by the courts of Singapore, to which you hereby submit to the exclusive jurisdiction.
11. General Provisions
Entire Agreement: These Terms constitute the entire agreement between you and remns.ai regarding the Services.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Changes to Terms: We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on the Site and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
12. Contact Information
For any questions about these Terms of Service, please contact us at:
remns.ai
Singapore
Email: [email protected]