Terms of Service
Terms of Service
1. Agreement to Terms
These Terms of Service ("Terms") form a legally binding agreement between you ("Client," "you," or "your") and REMNS AI ("REMNS AI," "we," "us," or "our"), a business operated from Singapore (UEN: 53517518C).
By accessing or using our website at https://remns.ai (the "Site"), by accepting these Terms at checkout, by signing an engagement letter or order form, or by using our AI-powered services, software, tools, and applications (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Services.
2. Eligibility and Accounts
Minimum Age: You must be at least 18 years of age and authorised to bind your organisation to use the Services.
Account Responsibility: You are responsible for the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use. Account access is granted solely to the individual or organisation that entered into the agreement with REMNS AI. Sharing, transferring, or providing access to your account credentials or platform access to any third party is strictly prohibited and constitutes a material breach of these Terms. REMNS AI reserves the right to terminate your account immediately and without prior notice upon detection of account sharing, without refund of any fees paid.
Accurate Information: You agree to provide accurate, current, and complete information and to keep it updated.
3. Description of Services
REMNS AI provides done-for-you AI automation services for businesses, which may include: AI-powered outbound voice calling and lead engagement ("Amanda" and related agents), WhatsApp and messaging booking automation, appointment scheduling, customer-relationship and workflow automation, and related reporting. The Services are delivered using our own configuration layer together with integrated third-party providers (see our Privacy Policy for the current sub-processor list).
We may modify, suspend, or discontinue any part of the Services at any time. Where a change materially reduces a paid Service, we will give you reasonable notice.
4. Acceptable Use
You agree to use the Services only for lawful purposes and in accordance with these Terms. You are solely responsible for all inputs, instructions, lead lists, scripts, and data you submit ("Your Content"). You agree NOT to:
- Use the Services to contact any person in breach of the PDPA, the Do Not Call (DNC) provisions, the Spam Control Act, or any other applicable law.
- Use the Services for content that is unlawful, harmful, fraudulent, defamatory, harassing, obscene, or that infringes the intellectual property or privacy rights of others.
- Use the Services to create malware or spam, or to access systems without authorisation.
- Reverse engineer, decompile, or extract the source code of the Services or underlying models.
- Overburden or impair our infrastructure, or use unsanctioned automated access.
- Misrepresent AI-generated communications as human where such representation would mislead.
4.1 Script and Content Warranty. Where you provide scripts, talking points, sales messaging, marketing claims, or other call content for use by Amanda or any other Service ("Your Scripts"), you represent and warrant that Your Scripts: (a) do not contain false, misleading, or unsubstantiated claims, including claims regarding investment returns, bonuses, product features, or the nature of any products or services being promoted; (b) comply with all applicable advertising, financial promotion, and conduct rules, including those issued by MAS, PDPC, IMDA, or any other regulatory body where you are a regulated person or where the content falls within a regulated activity; and (c) include any risk disclosures, disclaimers, or mandatory statements required by applicable law or your own regulatory obligations. REMNS AI does not review, verify, or take responsibility for the regulatory compliance or accuracy of Your Scripts. REMNS AI may, at its sole discretion, decline to deploy or request amendment of any script where it has reasonable grounds to believe the script breaches this warranty, without this constituting a breach or non-performance of the Services.
5. Client Lead Responsibility and DNC Compliance
5.1 You Are the Data Controller. All contact lists, lead data, prospect information, and recipient details you supply for use with the Services are owned and controlled by you. Under the PDPA you are the Data Controller (the "Organisation"). REMNS AI acts solely as a Data Intermediary processing that data on your documented instructions.
5.2 Your Warranties. Before uploading or instructing REMNS AI to contact any lead, you represent and warrant that:
- (a) DNC Screening: All Singapore phone numbers belonging to individuals have been screened against the Singapore Do Not Call Registry maintained by the PDPC within thirty (30) days prior to use, unless a valid exemption applies (such as the ongoing relationship exemption, the business contact information exemption, or unambiguous prior consent).
- (b) Lawful Basis: You have a lawful basis under the PDPA and any other applicable law to contact each recipient.
- (c) Data Accuracy: Contact details are accurate, current, and lawfully obtained.
- (d) Lawful Source: The lead list was lawfully obtained, was not purchased from illegal data brokers, was not scraped in breach of website terms, and was not obtained through deception.
- (e) Foreign Leads: Where a lead is located outside Singapore, you have ensured compliance with that jurisdiction's data protection and marketing laws (including Malaysia PDPA 2010, Hong Kong PDPO, Australia Spam Act, GDPR, and TCPA where relevant).
- (f) B2B Leads: Where leads are submitted as business contact information, they are genuine business contacts in a professional capacity and not personal mobile numbers misclassified as business contacts.
- (g) No Vulnerable Persons: Lists do not knowingly include minors, individuals lacking mental capacity, or individuals who have previously asked you to stop contacting them.
5.3 Per-Campaign Compliance Checklist. Before each campaign launches you agree to sign and submit a per-campaign compliance checklist confirming the warranties in Section 5.2 and certifying the date of last DNC screening. REMNS AI may refuse to launch any campaign where the checklist is incomplete, unsigned, or where the warranted DNC screening is older than thirty (30) days.
5.4 No Independent Screening by REMNS AI. You acknowledge that REMNS AI does not independently verify, screen, or validate your lead lists against the DNC Registry or for lawful consent. We act on your instructions and rely entirely on your warranties.
5.5 Right to Suspend and Report. If REMNS AI has reasonable grounds to believe a lead list or any script or call content is non-compliant or unlawful, we may suspend or terminate the campaign immediately and, where required by law, report the matter to the PDPC or relevant authority.
5.6 Indemnity (Uncapped Carve-Out). You agree to fully indemnify, defend, and hold harmless REMNS AI and its owner, employees, and agents against any and all regulatory fines (including those levied by the PDPC or MAS), legal costs, damages, claims, and losses arising from any breach of your warranties in this Section 5 or from the content, source, or compliance status of any lead list you supply. This indemnity also extends to any claim, fine, or loss arising from the content of any scripts, talking points, or call messaging supplied by you for use in the Services, including any breach of the warranties in Section 4.1. This indemnity is not subject to the liability cap in Section 8.
5.7 Commercial Acknowledgement. You acknowledge that the pricing of the Services reflects this allocation of compliance responsibility to you as the Data Controller and content provider.
6. AI Disclosure and Recorded Calls
6.1 AI Identity (Best Practice). REMNS AI recommends that all outbound AI voice calls include an opening disclosure identifying the caller as an AI assistant acting on behalf of the Client. Clients are encouraged to maintain this disclosure in their campaign scripts as a matter of responsible deployment and good business practice. While not currently mandated under Singapore law, this practice aligns with evolving AI governance guidance issued by IMDA and the PDPC.
6.2 Call Recording. Calls may be recorded for quality assurance, compliance, dispute resolution, and service monitoring. Where consent to recording is required under the PDPA, you are responsible for ensuring it is obtained or validly deemed. Recordings are retained and deleted per our Privacy Policy.
6.3 No AI Training on Your Data. REMNS AI does not use your lead data, call recordings, or call transcripts to train, fine-tune, or improve our own AI models or any third-party AI models.
7. MAS-Regulated Clients (Financial Advisers)
Where you are a financial adviser, insurance representative, or other MAS-regulated person, you acknowledge that you remain fully responsible for your conduct obligations under the Financial Advisers Act, the MAS Notice on Appointment and Use of Introducers (FAA-N02), and applicable MAS guidelines on digital prospecting and marketing. REMNS AI acts only as a third-party technology service provider and does not provide financial advice. You are responsible for monitoring our conduct as your service provider and for ensuring all communications, including any scripts or call content you provide to REMNS AI, meet your regulatory standards. REMNS AI does not review scripts for MAS compliance and makes no representation that any script or call content you supply is compliant with your regulatory obligations.
8. Disclaimers and Limitation of Liability
"As Is" Service. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AI-Specific. AI OUTPUT MAY BE INACCURATE, INCOMPLETE, OR UNSUITABLE. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND VERIFYING OUTPUT BEFORE RELYING ON IT. THE SERVICES ARE NOT A SUBSTITUTE FOR LEGAL, MEDICAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE.
Limitation. TO THE MAXIMUM EXTENT PERMITTED BY SINGAPORE LAW, REMNS AI AND ITS OWNER, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL CUMULATIVE LIABILITY FOR ANY DIRECT DAMAGES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THIS SECTION LIMITS YOUR INDEMNITY OBLIGATIONS IN SECTION 5.
9. Payment Terms and Refunds
Fees. You agree to pay all fees for your selected plan, including setup fees, monthly retainers, and per-appointment or usage fees where applicable. Fees are non-refundable except as expressly stated.
Billing. Recurring fees are billed in advance via Stripe. You authorise us to charge your designated payment method.
Late Payment. Overdue amounts accrue interest at 1.5% per month after fourteen (14) days. We may suspend the Services while payment is outstanding.
No Refunds. All sales are final. Fees for Services that were made available to you are non-refundable, including for partial billing cycles or unused time, provided the Service was functionally delivered as described.
Taxes. You are responsible for applicable taxes, duties, and levies.
10. Intellectual Property
Our IP. The Services, software, interfaces, agent configurations, prompt libraries, and our brand are our exclusive property or that of our licensors. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Services.
Your Content. You retain ownership of Your Content. You grant us a non-exclusive, royalty-free licence to host and process Your Content solely to deliver and support the Services for you. We do not use Your Content to train AI models (see Section 6.3).
Output. Subject to your compliance and full payment, rights in the output generated for you belong to you. You are responsible for reviewing output for accuracy and suitability.
11. Termination
By You. You may cancel on thirty (30) days' written notice, subject to the no-refund policy in Section 9.
By Us. We may suspend or terminate access immediately if you breach these Terms. A breach of the DNC, PDPA, lead warranty obligations in Section 5, or script warranty obligations in Section 4.1 is a material breach permitting immediate termination without refund.
12. Confidentiality
Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to any third party without prior written consent, except as required by law. Confidential information includes, without limitation: pricing, technical specifications, AI agent configurations, prompt libraries, client lists, campaign data, business operations, and any proprietary processes or methodologies.
This obligation survives termination of the agreement for a period of three (3) years.
13. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Singapore. Any dispute shall first be referred to mediation at the Singapore Mediation Centre. If unresolved within sixty (60) days, it shall be referred to and finally resolved by the courts of Singapore, to whose exclusive jurisdiction you submit.
14. General
Entire Agreement. These Terms, together with any signed engagement letter or order form, are the entire agreement between us. Where a signed engagement letter conflicts with these Terms, the engagement letter prevails.
Severability. If any provision is invalid, the rest remains in force.
Changes. We may modify these Terms by posting the updated version and revising the "Last Updated" date. Continued use after changes constitutes acceptance.
No Waiver. Failure to enforce a right is not a waiver of it.