Privacy Policy

Privacy Policy

Effective Date: 7th January 2026

Last Updated: 7th January 2026

1. Introduction

Welcome to remns.ai ("we," "our," or "us"). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered services and platform available at https://remns.ai.

Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services.

A. Personal Data: This is data that can be used to identify you directly or indirectly. We collect it when you voluntarily provide it, such as when you register an account, contact us, or make a purchase.

Name

Email address

Phone number

Payment information (processed securely by our third-party payment processor)

User account credentials and profile data

B. Technical Data: We automatically collect certain information when you visit, use, or navigate our website.

IP address

Browser type and version

Device information (operating system, unique device identifiers)

Cookies and similar tracking technologies (see our Cookie Policy below)

C. AI and Usage Data: As an AI service provider, we collect data related to your interactions with our AI models and platform.

Prompts, queries, and inputs you provide

AI-generated outputs and results

Your feedback on outputs (e.g., ratings, corrections)

Analytics on service usage (features used, session duration, frequency)

Training data derived from user interactions (which is anonymized and aggregated for model improvement)

3. How We Use Your Information

We use the information we collect for the following business purposes:

To Provide & Maintain Services: To create your account, process payments, and deliver the core AI functionalities you request.

To Improve & Train AI Models: To analyze usage patterns, troubleshoot issues, and, after anonymization and aggregation, to train, refine, and improve the accuracy and performance of our AI models. Your specific prompts and outputs are not used to personally identify you in this process.

To Communicate: To send you service-related announcements (e.g., updates, security alerts), respond to your inquiries, and provide customer support.

For Marketing (with your consent): To send you promotional communications about new features, products, or offers. You can opt-out at any time.

For Security & Compliance: To monitor and protect the security of our services, detect and prevent fraud, and comply with our legal obligations under Singapore law.

4. Legal Basis for Processing (PDPA/GDPR Alignment)

We process your personal data based on:

Contractual Necessity: To fulfill our terms of service with you.

Legitimate Interests: For improving our services, ensuring security, and conducting direct marketing (where permissible), balanced against your rights.

Consent: For specific marketing communications or where required by law. You may withdraw consent at any time.

Legal Obligation: To comply with applicable laws and regulations in Singapore.

5. Sharing Your Information

We do not sell your personal data. We may share information in the following limited circumstances:

With Service Providers: We engage trusted third parties to perform functions on our behalf ("Data Intermediaries" under the PDPA). These include:

GoHighLevel: For customer relationship management and marketing automation.

Stripe: For secure payment processing. We do not store your full payment card details.

OpenAI/ChatGPT API & Deepseek: To process your AI requests and generate outputs.

Google Calendar: For scheduling and integration features (if used).
These providers are contractually bound to protect your data and use it only for the purposes we specify.

For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of ourselves, our users, or others.

Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition.

6. International Data Transfers

Your personal data is primarily stored and processed within Singapore. While our third-party service providers (like OpenAI) may be based globally, we require them to implement appropriate safeguards (such as standard contractual clauses) to ensure an adequate level of data protection as required by Singapore law.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

You can delete your account at any time via your account settings. Upon account deletion, we will initiate the process to delete your associated personal data from our active systems, subject to any legal hold or technical necessity to retain minimal data for a limited time (e.g., for fraud prevention, financial record-keeping as required by law).

Anonymized and aggregated data used for AI model training and analytics may be retained indefinitely.

8. Your Data Protection Rights

Under the Singapore PDPA and in line with global standards, you have the following rights regarding your personal data:

Access & Correction: The right to access and request a copy of your personal data, and to correct any inaccuracies.

Deletion: The right to request deletion of your personal data, subject to certain exceptions.

Withdraw Consent: The right to withdraw your consent for our collection, use, or disclosure of your personal data.

Data Portability: The right to request a machine-readable copy of the personal data you have provided to us.

Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time using the link in the email or by contacting us.

Object to Processing: The right to object to our processing of your personal data based on our legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe as required by applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data. We use encryption (both in transit and at rest), access controls, and secure protocols. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information to improve user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to make a data protection request, please contact our Data Protection Officer at:

remns.ai
Singapore
Email: [email protected]

For PDPA-specific complaints: If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) of Singapore.